Privacy Policy

Effective Date: August 30, 2026
Last Updated: August 30, 2026

Dakonte Product Group, Inc., which operates TIE Office-Mates (“TIE,” “we,” “us,” or “our”), respects your privacy.

This Privacy Policy explains how we collect, use, disclose, and otherwise process information in connection with the TIE Office-Mates website at https://tieofficemates.com/ (the “Website”), including information collected through the Website, online orders, customer accounts, forms, email, telephone, and other communications related to TIE Office-Mates.

This Privacy Policy applies specifically to TIE Office-Mates and tieofficemates.com. Other websites operated by or affiliated with Dakonte Product Group, Inc. may use different ecommerce platforms, forms, analytics services, advertising technologies, payment providers, cookies, or other technologies and may maintain separate privacy policies.

1. Information We Collect

We may collect information that you provide directly to us, information generated through your use of the Website, and information received from service providers that help us operate our business.

Depending on how you interact with us, this information may include:

• name;
• company or organization name;
• job title or business contact information;
• billing and shipping addresses;
• email address;
• telephone number;
• account information;
• order and transaction information;
• products purchased or requested;
• purchase orders or business-account information;
• tax-exemption or resale information;
• communications with us;
• information submitted through contact, quote, catalog, custom-design, or similar forms;
• files, specifications, artwork, project information, or other materials that you choose to submit;
• newsletter or marketing preferences;
• product searches and Website interactions;
• IP address;
• browser, device, operating-system, and connection information;
• cookie and similar technology identifiers;
• Website activity, including pages viewed, products viewed, searches, cart activity, and interactions with Website features; and
• other information you choose to provide.

2. Orders, Customer Accounts, and Business Transactions

When you place an order, create an account, request a quote, apply for business purchasing terms, contact us regarding a purchase, or otherwise conduct business with TIE Office-Mates, we may collect and use information necessary to:

• process and fulfill orders;
• create and manage customer accounts;
• communicate regarding orders, products, deliveries, returns, or customer service;
• arrange shipping and delivery;
• maintain transaction and accounting records;
• process tax-exemption or resale documentation;
• evaluate or administer business purchasing arrangements, credit terms, or purchase orders where offered;
• prevent fraud, unauthorized transactions, abuse, or other unlawful activity;
• enforce our agreements and policies; and
• comply with legal, tax, accounting, recordkeeping, and regulatory obligations.

3. Ecommerce Platform

The Website operates on the BigCommerce ecommerce platform.

BigCommerce and related infrastructure providers may process information necessary to provide the storefront, shopping cart, checkout, customer-account, security, consent-management, and other platform functions.

BigCommerce may also process operational and ecommerce information used to maintain and improve the storefront. This platform-level processing is separate from optional third-party analytics, advertising, or session-replay technologies described elsewhere in this Privacy Policy.

Information processed through the Website may therefore be transmitted to or processed by BigCommerce and its service providers as necessary to operate the ecommerce platform.

4. Payment Processing

Payments made through the Website are processed through third-party payment processors, payment gateways, card networks, digital-wallet providers, and related financial service providers.

When you pay through Website checkout, payment-card information is collected and processed through the ecommerce platform and applicable payment processor or gateway.

TIE Office-Mates does not use the Website to keep your complete payment-card number or card security code in the customer record maintained by the storefront.

We may receive limited payment and transaction information from payment providers, such as:

• payment status;
• payment method;
• transaction identifiers;
• authorization information;
• billing verification results;
• processor or gateway tokens; and
• limited card information such as card type or the last digits of a payment card.

TIE Office-Mates may also accept certain payments by telephone or other offline methods. Those payments are entered or processed through the payment processor or payment system used for that transaction.

Please do not send complete payment-card numbers or card security codes by ordinary email.

Payment providers may process information according to their own privacy, security, and payment-processing practices.

5. Shipping and Fulfillment

We may disclose information such as your name, company, shipping address, contact information, order details, delivery instructions, and related information to shipping carriers, freight companies, fulfillment providers, and other service providers as reasonably necessary to:

• obtain shipping rates;
• deliver products;
• track shipments;
• coordinate freight or delivery;
• address delivery issues; or
• manage returns.

6. Contact, Quote, and Custom-Design Forms

The Website uses third-party form technology, including Jotform or a similar form provider, for contact, quote-request, custom-design, and similar functions.

If you choose to open or submit one of these forms, the form provider may process information necessary to display, secure, and operate the form.

Depending on the form, information may include:

• name;
• company;
• email address;
• telephone number;
• project specifications;
• product requirements;
• artwork or uploaded files;
• comments or instructions; and
• other information you choose to provide.

Information and files submitted through these forms may be processed by the form provider and transmitted to TIE Office-Mates.

Because these forms provide functionality that you specifically request when contacting us or submitting project information, the form technology may operate even when optional analytics, advertising, or session-replay technologies have been rejected through the Website’s data-collection settings.

7. Product Search

The Website uses ecommerce search technology, including Doofinder or a similar search provider, to help visitors locate products and relevant Website content.

Search-related information may include:

• search terms;
• filters or categories used;
• search results displayed;
• products or results selected; and
• related technical or interaction information.

Product-search technology is used to provide the search functionality requested by the visitor and may remain available when optional analytics or advertising technologies are rejected.

We may also use aggregated or operational search information to improve product discovery, Website navigation, and catalog organization.

8. Automatically Collected Information

When you visit or use the Website, certain technical and interaction information may be collected automatically by the Website, BigCommerce, our service providers, or technologies operating on the Website.

This may include:

• IP address;
• browser type;
• device type;
• operating system;
• referring and exit pages;
• date and time of visits;
• pages and products viewed;
• searches;
• cart and checkout interactions;
• approximate geographic information derived from an IP address;
• cookie or browser identifiers;
• consent preferences; and
• other technical or usage information.

Some of this information is necessary for the Website to operate, while other information is associated with optional analytics, advertising, or similar technologies controlled through the Website’s data-collection settings.

9. Cookies and Similar Technologies

The Website and our service providers may use cookies, browser storage, pixels, tags, scripts, and similar technologies.

These technologies may be used for purposes such as:

• operating the Website;
• maintaining shopping-cart or account functionality;
• maintaining security and preventing fraud;
• remembering preferences;
• providing product search or requested forms;
• measuring Website performance;
• understanding Website usage;
• improving Website functionality;
• measuring marketing performance; and
• advertising or remarketing where enabled.

Depending on the technology and its purpose, a script or technology may be categorized as necessary, functional, analytics, or advertising/targeting.

Necessary technologies may operate because they are needed for security, cart, checkout, account login, consent management, or other core storefront functions.

Functional technologies, such as product search or requested forms, may operate because they provide a feature you chose to use.

Optional analytics, advertising, and session-replay technologies are controlled through the Website’s data-collection preferences.

The Website provides controls that allow visitors to Accept All, Reject All, or review Settings for available data-collection categories.

You may review or change available Website data-collection preferences later by reopening the Website’s privacy or data-collection settings.

10. Analytics

We may use analytics services to understand how visitors use the Website, evaluate Website performance, improve navigation and product discovery, identify technical problems, and measure marketing effectiveness.

These services may process technical and interaction information described in Section 8.

We may use Google Analytics or related Google analytics services.

Analytics technologies categorized as optional are subject to the Website’s data-collection preference settings.

Analytics providers may process information according to their own privacy policies and contractual terms.

11. Advertising, Conversion Measurement, and Remarketing

We may use advertising, conversion-measurement, or remarketing technologies to:

• measure advertising effectiveness;
• determine whether visitors arrive through advertising campaigns;
• measure conversions or other Website activity associated with advertising; and
• where enabled, help deliver or measure advertising relevant to Website visitors.

These technologies may be provided by companies such as Google or Microsoft.

Depending on the service and configuration, advertising technologies may process technical and interaction information described in Section 8, together with advertising, campaign, or conversion identifiers.

Advertising and targeting technologies categorized as optional are subject to the Website’s data-collection preference settings.

We do not sell customer mailing lists or customer account information to unrelated third parties for their own independent marketing purposes.

Privacy laws in some jurisdictions define terms such as “sale,” “share,” or “targeted advertising” more broadly than ordinary commercial use of those words. Depending on the law that applies, the use of certain advertising, conversion-measurement, or similar technologies may fall within those definitions.

Where applicable law gives you a right to opt out of covered processing, you may use the Website’s data-collection controls or contact us as described below.

12. Session Replay and Website-Interaction Analytics

We may use website-interaction analytics services, including Microsoft Clarity or a similar service, to better understand how visitors interact with the Website.

These tools may provide:

• session-replay functionality;
• heatmaps;
• click and scroll analysis;
• navigation analysis; and
• Website-performance insights.

Session-replay technologies can record or reconstruct aspects of how a visitor moves through and interacts with Website pages.

These technologies may process technical and interaction information described in Section 8.

Microsoft Clarity and similar optional session-replay tools are controlled through the Website’s data-collection settings. If you choose Reject All, we configure those tools not to run.

13. How We Use Information

We may use information for purposes including:

• providing and operating the Website;
• processing and fulfilling orders;
• managing customer accounts;
• responding to inquiries;
• providing quotes or custom-design assistance;
• providing customer service;
• processing payments;
• arranging shipping and delivery;
• maintaining accounting and business records;
• preventing fraud and securing our systems;
• improving Website functionality;
• improving products, search, navigation, and customer experience;
• analyzing Website usage and performance;
• measuring advertising and marketing effectiveness;
• communicating about products, services, orders, or business relationships;
• sending marketing communications where permitted;
• complying with legal obligations;
• establishing, exercising, or defending legal claims; and
• enforcing agreements and policies.

14. When We Disclose Information

We may disclose information to service providers and other parties as reasonably necessary for the purposes described in this Privacy Policy.

These parties may include:

• ecommerce platform and infrastructure providers;
• hosting, content-delivery, security, and fraud-prevention providers;
• payment processors and financial service providers;
• shipping and freight carriers;
• analytics providers;
• advertising and marketing providers;
• ecommerce search providers;
• form providers;
• email and communication service providers;
• accounting, tax, legal, insurance, and other professional advisers;
• government agencies, courts, law enforcement, or other parties where disclosure is required or permitted by law; and
• parties involved in a merger, acquisition, financing, sale, reorganization, or similar business transaction.

We may also disclose information with your direction or consent.

We may use or disclose aggregated or de-identified information that does not reasonably identify an individual.

15. Email and Marketing Communications

If you sign up for a newsletter, request marketing information, or otherwise receive promotional communications from us, we may use your contact information to communicate with you about products, services, offers, or company news.

Marketing emails will provide an available method to unsubscribe from future promotional emails.

Unsubscribing from marketing communications does not prevent us from sending non-promotional communications, such as order confirmations, shipping notices, account notices, responses to your inquiries, or other transactional or administrative communications.

16. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected or as otherwise reasonably necessary for legitimate business, accounting, tax, security, warranty, recordkeeping, dispute-resolution, and compliance purposes.

Retention periods vary depending on the type of information and why it is maintained.

For example:

• order, accounting, tax, and transaction records may be retained for periods necessary to maintain complete business and accounting records and satisfy legal, financial, tax, or audit requirements;
• customer-account information may be maintained while an account remains active and for an appropriate period afterward;
• purchase orders, resale or tax-exemption documentation, and other business records may be retained as reasonably necessary for transaction, accounting, audit, or compliance purposes;
• correspondence, quote, and custom-design information may be retained as reasonably necessary to support customer service and business records;
• security and fraud-prevention information may be retained as reasonably necessary to protect the business and its customers; and
• analytics providers may maintain analytics information according to the retention settings and policies applicable to those services.

We may retain information for a longer period where reasonably necessary to comply with law, preserve evidence, resolve disputes, enforce agreements, or protect legal rights.

17. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, network, transmission method, storage system, or security measure can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of account credentials and for notifying us if you believe an account or transaction may have been compromised.

18. Your Privacy Choices

Depending on how you interact with us and where you reside, you may have choices regarding your information.

You may:

• change available Website data-collection preferences using the Website privacy controls;
• unsubscribe from marketing emails using the unsubscribe method provided in those messages;
• update certain customer-account information through your account where available; or
• contact us to request access, correction, or deletion of personal information where applicable.

We may need to verify your identity before responding to certain requests.

Some information may not be deleted where retention is reasonably necessary or legally permitted, including information needed for transaction records, tax and accounting obligations, fraud prevention, security, legal claims, or other lawful purposes.

19. Privacy Rights Under Applicable Law

Privacy laws in some U.S. states or other jurisdictions may provide eligible individuals with additional rights.

These rights apply only where the applicable law requires TIE Office-Mates or Dakonte Product Group, Inc. to provide them and may depend on residency, statutory thresholds, the type of information involved, and the nature of the processing.

Depending on the law that applies, rights may include:

• obtaining information about personal data we process;
• accessing personal data;
• correcting inaccurate personal data;
• requesting deletion;
• obtaining a portable copy of certain personal data;
• opting out of certain sales, sharing, or targeted advertising;
• appealing a decision regarding a privacy request; or
• exercising applicable privacy rights without unlawful discrimination.

These rights may be subject to statutory exceptions, identity-verification requirements, recordkeeping obligations, fraud-prevention needs, legal holds, or other limitations permitted by law.

To submit a privacy-related request, contact:

optout@tieofficemates.com

Please include enough information for us to understand and respond to your request. We may request additional information where reasonably necessary to verify identity, authority, jurisdiction, or the scope of the request.

20. Children’s Privacy

The Website is intended for businesses, organizations, professionals, and purchasers of TIE Office-Mates products and is not directed to children under 13.

We do not knowingly operate the Website for the purpose of collecting personal information from children under 13.

If you believe a child under 13 has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

21. Third-Party and Affiliated Websites

The Website may contain links to third-party websites or to other websites operated by or affiliated with Dakonte Product Group, Inc.

Those websites may use different ecommerce platforms, hosting providers, forms, analytics services, advertising technologies, cookies, payment processors, or other technologies.

This Privacy Policy applies only to tieofficemates.com and the TIE Office-Mates information practices described in this policy.

When you visit another website, the privacy policy and practices applicable to that website govern your interaction with that site.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Website, technologies, business practices, service providers, or legal requirements.

When we update this Privacy Policy, we will revise the “Last Updated” date shown at the top of the policy.

Material changes may also be communicated through the Website or by other appropriate means where required.

23. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, contact:

Dakonte Product Group, Inc.
TIE Office-Mates
6615 W. Mill Road
Milwaukee, WI 53218
United States

Privacy Requests:
optout@tieofficemates.com

Customer Service:
800-238-3957

Website:
https://tieofficemates.com/