This Policy Last Updated January 1, 2023
SHIPPING POLICY OVERVIEW
We ship to valid residential and commercial street addresses in the United States and Canada.
Shipments to PO Boxes will require special ordering handling, so please call or email us prior to placing your order.
For other countries or destinations such as APO/FPO/DPO addresses, please contact us prior to ordering to ship to confirm shipping options.
All orders are shipped prepaid via the parcel or freight carrier of our choice unless:
- You have credit terms established with DPG and
- You have provided valid shipping account information for your choice of carrier.
Stocked items are usually packed and shipped the same day or next business day.
Non-stock items are usually made and shipped within three to seven business days.
For expedited shipping options, please call or email prior to placing your order.
If we prepay shipping on our account, we are responsible for tracing and filing recovery claims in cases of lost or damaged in transit packages. If we ship collect on your account or your customer's account, you are responsible for tracing and filing recovery claims in cases of lost or damaged in transit packages.
IMPORTANT: It is a good practice to always inspect your package(s) upon delivery and have the delivery driver record any visible shipping damages to the package or contents. Contact us immediately if your items have been damaged by the shipping carrier and send us photographs documenting the damage for the claims process.
SHIPPING POLICY DETAILS
We usually ship via UPS Parcel Ground but reserve the right to use FedEx Ground, the United States Postal Service or other service that delivers to your address.
For heavy shipments totaling over 150 lbs., we may choose to ship via a freight carrier of our choice using pallets. However, we will contact you in advance to confirm you can accept pallet deliveries. If not, we will ship via a parcel service.
If you have a maximum weight limit or dimension per package shipped, please call or email us with your shipping specifications. For reference, typically the maximum weight of one of our packed shipping boxes is no more than 50 lbs. But for large orders or large products could exceed 70 lbs. Please let us know if you have a package or shipping specification.
Shipping and Delivery Times
Stocked items are usually packed and shipped the same day or next business day. Non-stock items are usually made and shipped within three to seven business days.
Delivery times are set by carriers and will depend on the distance from our location in Milwaukee, Wisconsin to delivery address. You can call or email us for transit time estimates or consult with the carrier's website.
Delays Beyond Our Control
We are not responsible for shipping delays once your order leaves our facility.
We will consider a shipment as lost if not delivered within 30 days of the carrier’s original estimated delivery date, and the carrier is unable to provide updated tracking information to confirm the package’s whereabouts.
If the package is simply delayed, we do not consider it a lost shipment. Likewise, if the carrier says the package was delivered and you are unable to locate it on your end, we do not consider it a lost shipment.
We are responsible for tracing lost shipments and filing recovery claims with the carrier if we prepaid shipping on our account. In this case, you have the option to have us resend lost shipment items at no additional charge or receive a full refund (including shipping) for the lost items.
If you paid for shipping on your account (or your customer’s account), then you are responsible for tracing lost shipments and filing recovery claims with the carrier. We are not responsible for the cost of replacing lost items not shipped prepaid on our account. If you have concerns on potential shipping losses, you can purchase appropriate insurance from your carrier.
Items Damaged During Shipment
We are responsible for filing recovery claims for damaged shipments with the carrier if we prepaid shipping on our account. In this case, after we review the information you provide and confirm the damage was caused during shipping, we will work with you to either send replacements for the damaged items at no additional charge or issue a refund for the damaged items.
If you paid for shipping on your account (or your customer’s account), then you are responsible for filing claims for damaged shipments to cover the cost of replacing damaged items. We are not responsible for the cost of replacing items damaged by shipping carriers that are not shipped prepaid on our account. If you have concerns on potential shipping losses, you can purchase appropriate insurance from your carrier.
Time is of the essence in successfully filing claims to recovery shipping damage costs.
It is important to always inspect your package(s) upon delivery and have the delivery driver record any visible shipping damages to the package or contents.
Immediately upon finding shipping damage, take photographs of both shipping package and the damaged items to clearly illustrate where and how the damage occurred.
If shipping was prepaid on our account, notify us immediately of the damage so that we can open a claim with the carrier.
Undelivered and Returned Orders
If your order is returned as undeliverable, refused or for any other reason returned to us, we will attempt to contact you for valid address and delivery information. You will be required to pay additional shipping costs before we reship your order.
Alternatively, per our Return and Refund Policy you may request to have us keep your order and refund you the original purchase amount less shipping costs and restocking fee. However, this option does not apply to any items in your order that are non-returnable as described by our Return and Refund Policy.
If after 60 days from date of order we are unsuccessful at contacting you at the phone number and email provided when you placed your order, we reserve the right to return your product to inventory and refund your purchase amount less a restocking fee and all shipping costs per our Return and Refund Policy.
Incomplete Address or Incorrect Address
It is important to include complete street address information when ordering including apartment number, suite number or other unique identifier for multi-tenant buildings.
Shipping companies such as UPS and FedEx will charge extra fees per box ($4 to $20+) if their processing facilities decide additional detail is required on for the delivery.
We reserve the right to charge you for additional shipping fees resulting from incomplete or incorrect addresses.
Collect Shipping Account Information
If you provide incorrect shipping carrier billing account information for us to ship your order collect, you are required to pay us for all resulting shipping charges, fees and penalties.
For us to ship collect, we need both the billing account number and the billing address the carrier has on file for that billing account number.
A $10 per parcel package may be charged to cover the cost of packing materials and labor for your order. LTL shipments sent collect may include charges for pallet(s), packaging and labor.
IMPORTANT: If using your customer’s carrier account for us to dropship directly to your customer, please confirm with your customer that the billing address provided for the account number matches what the shipping company has on file. If the billing address provided with the billing account number does not match, the shipping company may bill us for the shipment.
You will be responsible for paying us all shipping costs, fees and penalties charged to our account by the carrier if the shipping account provided by you is not accepted for any reason.
This Policy applies to individuals, businesses, government agencies, nonprofits, resellers and legal entities.
This Policy applies to items purchased online, in-store, mail order, by phone, email or fax from DAKONTE PRODUCT GROUP, INC or one of the company’s brand divisions or websites listed below.
|DPGproducts.com||Dakonte Product Group, Inc|
|GreatMenuCovers.com||Great Menu Covers|
This Policy also applies to items sold by DPG through third-party platforms such as Amazon, eBay, Google, Facebook or social media sites.
For any questions or comments regarding this Policy, please let us know.
In this Policy, references to "DPG", "we", "we'll", "us", "our", "ours" and similar terms refer to DAKONTE PRODUCT GROUP, INC, its product brand divisions and online storefronts. In this Policy, references to "you", "you'll", "your", "yours", "customer", "customers" and similar first person terms refer to individuals, companies, government agencies, nonprofits or other entity purchasing items from DPG.
DPG reserves the right to change this Policy with or without notifying you in advance. The Policy terms that will apply to your order will be those stated on this page as of the date of your order, unless superseded by specific terms mutually agreed to in writing prior to your purchase.
The Policy Terms are transferable to legal successors of either you or us, but are not transferrable to third-parties or designees.