Ordering Made Simple and Secure

At TIE Office-Mates, we believe ordering should be seamless, straightforward, and worry-free. Whether you’re a first-time buyer or a long-time business customer, our goal is to make checkout fast, flexible, and fully secure — so you can spend less time on paperwork and more time getting the job done.

Payment Types Accepted

We accept the following payment methods for orders placed on TIE Office-Mates™:

• Major Credit Cards: Visa, MasterCard, Discover, American Express
• Debit Cards (processed securely at checkout)
• PayPal (including PayPal Credit where available)
• Apple Pay and Google Pay (on supported devices)
• Online Check Payments via trusted payment processor
• Mailed Checks (for approved accounts and PO orders)
• Corporate or Government VMS Systems with approved credit terms
• ACH Bank Transfers for established customers

All payments are processed through secure, encrypted gateways.

Payment Policy Overview

All orders are prepaid unless credit terms have been approved by DPG in advance of the order. Unless credit terms have been approved, payment is required prior to shipment of your order.

We accept credit cards (Visa, MasterCard, Discover, American Express), bank debit cards, PayPal, online checks, and mailed checks.

For NET payment terms, a 3.5% Credit Card Payment Fee is added to invoices paid with credit cards. For online, phone, or email orders paid by credit card at the time of ordering, no additional (0%) processing fee is added.

For established customers with approved NET terms, we can accept ACH payments to avoid the Credit Card Payment Fee.

Credit Card Payment Dispute Fees

IMPORTANT: Order payments may appear on your card statement under our parent company name (Dakonte Product Group, DPG, or similar variation). Credit card companies may charge us a dispute fee (often $25 or more) even if a dispute is later dismissed as a mistake. Before disputing, please verify the charge is not from one of our brand divisions: TIE Office-Mates, Great Menu Covers, or EASY Partitions. We reserve the right to add any fees we incur from incorrect disputes to your account and require payment before accepting new orders.

Sales Tax

DPG collects sales tax as required by the taxing authority governing the delivery address on your order. Sales tax is due at time of payment unless you provide a valid, current sales tax exemption document or are a government entity exempt from sales tax. The purchaser’s name on the order must match the name on the exemption document. If sales tax is not collected and a taxing authority later determines tax should have been charged, you are responsible for all amounts due.

Payment Policy Details

Online Orders

When placing an online order, shipping costs and any applicable sales tax are automatically calculated and shown at checkout prior to payment, which is processed at the time of ordering.

Phone Orders

For phone orders, we will provide shipping costs and applicable sales tax in your total before payment. Payment may be processed immediately or typically on the day your order ships.

Email or Fax Orders

For email or fax orders, shipping and applicable sales tax are provided prior to payment. Payment may be processed immediately or typically on the day your order ships.

Purchase Orders

If you are an existing customer with established credit terms, payment is due per the terms extended. You may also choose to have shipping billed collect using your carrier account (or your customer’s account for drop shipments). Shipping and sales tax (if applicable) are added to your order and shown on your invoice. For NET terms, a 3.5% Credit Card Payment Fee applies to invoices paid by credit card. ACH is available to avoid the fee.

Returned Payments

If a payment is returned (e.g., insufficient funds), you are responsible for the original order amount plus any return fees or penalties we incur.

Secure Checkout

Your checkout is protected with industry-standard SSL encryption and PCI-compliant processing. TIE Office-Mates does not store your full credit card number. Our payment providers maintain compliance with current data-security standards.

Other Details

This Policy applies to individuals, businesses, government agencies, nonprofits, resellers, and legal entities. It applies to items purchased online, in-store, by mail, phone, email, or fax from DAKONTE PRODUCT GROUP, INC or its brand divisions and websites:

• DPGproducts.com  |  Dakonte Product Group, Inc
• TIEofficemates.com  |  TIE Office-Mates
• GreatMenuCovers.com  |  Great Menu Covers
• EASYPartitions.com  |  EASY Partitions

This Policy also applies to items sold by DPG through third-party platforms such as Amazon, eBay, Google, Facebook, or other social media sites.

Definitions

“DPG”, “we”, “us”, and similar terms refer to DAKONTE PRODUCT GROUP, INC, its product brand divisions, and online storefronts. “You”, “your”, “customer”, and similar terms refer to individuals, companies, government agencies, nonprofits, or other entities purchasing from DPG.

Reserved Rights

DPG reserves the right to change this Policy with or without prior notice. The version in effect on the date of your order applies unless superseded by written terms agreed to before purchase. These Policy terms are transferable to the legal successors of either party but are not transferable to third parties or designees.

Contact Us

Questions about payment options, terms, or help completing checkout?

Email: office@dakonteproducts.com  |  Phone: 414-727-2095

Last updated: October 31, 2025