This Policy Last Updated August 11, 2024
If for some reason you realize shortly after placing your order that you need to modify or cancel your order, this Order Cancellation and Order Modification Policy will apply.
As always, any questions please call or email for assistance.
CREDIT CARD PROCESSING FEES
Orders cancelled after credit card payment is processed by our merchant account provider will be be charged 4% to cover our credit card processing fees.
ORDER CANCELLATION AND ORDER MODIFICATION POLICY
Unshipped orders may be cancelled or modified no later than 6 PM CST the next business day after the order was placed.
The order must be for returnable non-custom items as described in the Return Policy.
Custom designs and imprinted items for example would not be eligible for cancellation or modification requests.
Time is of importance, so cancellation or modification of orders must be done by phone verbally to our Customer Service Team (800-238-3957). Order cancellations will not be accepted by voicemail, email or fax.
Cancellation requests received later than the 6 PM deadline above will be charged a 25% restocking fee.
Next Step
To start a cancellation request, contact us at 800-238-3957.
COMPANY RESERVES RIGHT TO CANCEL AND REFUND ORDERS
Unshipped orders may be cancelled and a full refund issued by Dakonte Product Group, Inc for any reason.
Other Details
This Policy applies to individuals, businesses, government agencies, nonprofits, resellers and legal entities.
Refunds on sale items are permissible unless specifically stated on product description pages and sales receipts. Refunds on sale items are subject to the same conditions as refunds on regular priced items.
This Return and Refund Policy applies to items purchased online, in-store, mail order, by phone, email or fax from DAKONTE PRODUCT GROUP, INC or one of the company’s brand divisions or websites listed below.
| DPGproducts.com | Dakonte Product Group, Inc |
| TIEofficemates.com | TIE Office-Mates |
| GreatMenuCovers.com | Great Menu Covers |
| EASYPartitions.com | EASY Partitions |
This Policy also applies to items sold by DPG through third-party platforms such as Amazon, eBay, Google, Facebook or social media sites.
This Policy only applies to items ordered from DPG. If you ordered a DPG item from someone else, please contact them for assistance.
Contact Us
For any questions or comments regarding this Policy, please let us know.
order@dakonteproducts.com
800-238-3957
Definitions
In this Policy, references to "DPG", "we", "we'll", "us", "our", "ours" and similar terms refer to DAKONTE PRODUCT GROUP, INC, its product brand divisions and online storefronts. In this Policy, references to "you", "you'll", "your", "yours", "customer", "customers" and similar first person terms refer to individuals, companies, government agencies, nonprofits or other entity purchasing items from DPG.
Reserved Rights
DPG reserves the right to change this Policy with or without notifying you in advance. The Policy terms that will apply to your order will be those stated on this page as of the date of your order, unless superseded by specific terms mutually agreed to in writing prior to your purchase.
The Policy Terms are transferable to legal successors of either you or us, but are not transferrable to third-parties or designees.